Last week a customer from Toronto named Isabel M. got onto a website created by McDonald’s Canada, which allows customers to ask any question they want. Her question was, “Why does your food look different in the advertising than what is in the store?” Looking at this as an opportunity to get some good public opinion going in favour of McDonalds, Director of marketing for McDonald’s Canada, Hope Bagozzi, addressed the question herself.
Bagozzi enters a typical McDonalds and orders a quarter pounder and takes it along with her to the Watt International,the advertising agency, to get it shot. McDonald’s claim is that the only doctoring they do is to make the ingredients visible so the consumer. Towards the end, Bagozzi also adds that the photoshop they use on the final images is only to “enhance the color and any accidents that might happen during preparation, which obviously doesn’t show the product in its best light.”
I am impressed with courage to take the customer behind the scenes. What do you think? Are revealing videos like this a good marketing strategy for McDonald’s? Or is the risk of potentially negative PR too great to consider something like this for your own company?
- The Photographic Tricks That Make McDonalds Burgers Look Good [Video] (gizmodo.com)
- McDonalds Shows Why Your Burgers Don’t Look as Good as the Ads (techeblog.com)
- Why do McDonald’s products look different from their advertisements? (digitaltrends.com)
- Why McDonald’s burgers never look like the one on the menu (todayonline.com)
- McDonald’s reveal burger photo trick for adverts (digitalspy.co.uk)